Identity of the contractual partner

RETAIL EXP LTD

PULA HR

You become in possession of a contract stipulated with RETAIL JDOO., after completing the online ordering procedure, entering the requested data and after clicking, in step 4, the "buy now" button. After your order has been sent, we will send you an email confirming receipt and order details (receipt confirmation). This acknowledgment of receipt does not constitute an acceptance of the offer, but only informs you that we have received your order.

The sales contract is concluded by itself when we send you the ordered product. In the event that the goods ordered are not available, we reserve the right not to send the goods. In this case, we will immediately inform you of the unavailability and promptly refund the amount received. The order status can be checked in the "My Account" section of the order box.

PAYMENTS BANK TRANSFER OR ALL CREDIT CART (CHOSE SYSTEM) GUARANTEED!

The legal guarantee obligation covers 2 years. The guarantee begins upon delivery of the goods. During this period, all problems expressly provided for by the legal guarantee obligation will be resolved free of charge. With regard to the guarantee, the statutory provisions apply. The warranty claim does not exist for all damages caused by improper handling or use of the purchased item.

The defective item can be returned, at any time, to one of our RETAIL branches (you can use the "find a store" section for this purpose), or contact our free line MAIL (Monday to Friday, 9am to 6pm). RETAIL will replace the defective item with a new one or refund you, if you prefer, the price of the item.

Right of legal withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons.

The revocation term is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.
Effects of withdrawal

In the event that you withdraw from this contract, we are obliged to return you immediately and, in any case, within fourteen days from the day of receipt of the communication of withdrawal from the contract, all the amount we have received from you, including shipping costs. (except for the additional costs that were determined by choosing a shipment other than the standard one offered by us).


The same payment method you used at the time of the original payment will be used for the refund, subject to other agreements; under no circumstances will you be charged a refund fee. We may withhold reimbursement until we have received the goods or until you provide us with documentation proving that the goods have been despatched.


The customer is obliged to return or hand over the goods to us immediately and, in any case, within fourteen days from the day on which he informed us of the withdrawal from the contract. The terms are considered maintained if the goods are shipped before the expiry of the fourteen days.


The cost of shipping the goods is at our expense. The customer will be called to answer for any depreciation of the goods if, from the verification of the state, characteristics and functioning, it emerges that it is attributable to incorrect use by the customer.

Complaints / Dispute Resolution

Please note that the European Commission provides an online platform for out-of-court dispute resolution. This tool can be used to lodge a complaint against a professional out of court. The platform is available at the following link: https://ec.europa.eu/consumers/odr/.

Severability clause

In the event that one of the provisions of these GTC should not be effective, the provisions of the law apply in its place. The legal validity of all other contractual provisions must not be impaired in this case.


Cancellation

We reserve the right to suspend an account without giving a reason and to delete your account and your content. Cancellation is communicated by email or in writing.

Changes to terms of use

We are entitled to change or adapt the terms of use, for example in the event of performance changes, technical developments or regulatory changes, provided that the changes do not affect essential parts of the contract and do not create undue discrimination. If there are any changes, we will inform you at least 4 weeks in advance by email or in the app. If you do not agree with the changes, you can object within a period of 4 weeks after notification by email or in writing. If you do not object within the deadline, this is automatically considered as acceptance of the modified terms of use. In our communication we will inform you of your right to object, the deadline and the consequences of not objecting.